Job Summary: We are seeking a guest experience agent who is passionate about customer service, proactive, and organized to manage reservations and ensure exceptional stays. Key Highlights: 1. Continuous professional development 2. Collaborative environment with a passionate team 3. Genuine passion for customer service Guest experience agent Have you worked in hospitality and want to take your skills to the next level!? HostPal is for you! Fully remote! Work modality: 100% remote Working hours: Full-time Who are we looking for? Someone with genuine passion for customer service, who enjoys teamwork, is dynamic, proactive, organized, and excels at managing multiple tasks under pressure. What should you bring in your backpack? **Languages:** Advanced English **Education:** Minimum of 2 years completed in hospitality, customer service, or tourism At least 1 year of professional experience in the sector Desirable – Proficiency with hospitality platforms (OPERA, Guesty, Cloudbeds, etc.) Expert knowledge of OTAs (Airbnb, Booking, Expedia…) Tech-savvy attitude: Curiosity and ease in adopting new digital tools What will you do daily? Answer calls and messages from guests and property owners Follow up on all reservations, from initial inquiry through check-out Make proactive calls during guest stays to ensure a 5★ experience Manage billing for additional services or damages Review and optimize processes to maintain excellence in every interaction **What do we offer?** Competitive salary Flexible schedule and 100% remote work Continuous professional development (courses, certifications, webinars) Collaborative environment with a team passionate about hospitality Rest bonuses Are you ready? Send us your CV and tell us why you’re our next agent We look forward to hearing from you soon and building unforgettable experiences together! Job type: Full-time Salary: $12,000.00 – $14,000.00 per month Benefits: * Flexible hours * Remote work Work location: Remote position