Job Summary: Provide customer service and operational support for low- to medium-complexity visa applications, contributing to customer satisfaction and achievement of performance indicators. Key Responsibilities: 1. Customer service and comprehensive operational support 2. Analysis of applications and travel recommendation 3. Documentation management and logistics for procedures **General Job Description** Handle all customer applications by performing control, processing, and operational support tasks, thereby contributing to customer satisfaction, timely submission to the billing department, and achievement of departmental performance indicators. **Specific Responsibilities** * Analyze low- to medium-complexity applications and provide recommendations based on specific travel needs, with technical support from other Consultants and/or Management. * Ensure all open applications are accurate, complete, and up-to-date in the system, leveraging its functionalities to maximize productivity. * Guarantee appropriate logistics for passports and other documents related to applications, including correct verification, control, dispatch, collection, and return. * Process fee payments and record corresponding information in the system per departmental procedures. * Execute necessary operational controls for proper management of resources allocated to fee payments and submit financial reports to the Finance Department when required. * Register customers and/or complete specific forms on consular portals as needed for the procedure, when no assistant or trainee is available to provide support. * Perform document translation, legalization, and apostille activities per departmental procedures, when no assistant or trainee is available to provide support. * Serve customers in person (at the office or during external visits), via telephone, or by responding to emails within established timeframes. * Update departmental technical manuals as needed and actively contribute to the training of trainees and interns. * Be evaluated using quantitative metrics including, but not limited to: number of completed applications, application volume variation, submissions to billing, and customer satisfaction. * Perform other tasks assigned by Management. * Represent CIBT professionally, ensuring compliance with Ethics/Compliance policy and adherence to corporate policies and procedures. **Required Experience and Academic Qualifications** * Experience in administrative and/or operational activities. * Prior experience in travel services is not a mandatory requirement. * Experience in customer service / customer support. * Completed bachelor’s degree in Administration, Law, International Relations, International Trade, or Tourism. **About Us** CIBT is the global leader in providing immigration and visa services for corporations and individuals. We employ over 1,400 specialized professionals—including lawyers and immigration consultants—across more than 60 offices in 25 countries. With thirty years of experience, we serve as the primary immigration service provider for 75% of Fortune 500 companies. CIBT delivers a comprehensive suite of services through two principal brands: * Newland Chase, a subsidiary specializing in global mobility strategy and corporate immigration consulting worldwide. * CIBTvisas, the market leader in business and other travel visa services for corporate and individual clients. CIBTvisas is the world’s leading travel visa service, offering unmatched capability to process business and tourism visas quickly, conveniently, and securely for corporations and individuals globally.