Job Summary: The Training Operations Specialist will be a strategic partner to improve user performance, guiding, enabling, and optimizing their daily operations. Key Highlights: 1. Strategic partner for user development 2. Process optimization and continuous improvement 3. Leadership, data analysis, and problem solving **Job Objective:** The **Training Operations Specialist** will be our users’ *strategic partner*, accompanying them end-to-end to enhance their performance and help them achieve their goals more efficiently. This role focuses on guiding, enabling, and optimizing how users operate day-to-day—driving better habits, clearer processes, and execution focused on results. Through data analysis, continuous process improvement, and close support, this role translates metrics into practical actions, identifies improvement opportunities, and proposes solutions that directly impact user performance and business operations. Its mission is to ensure users work better every day and that operations scale efficiently, measurably, and sustainably. We are seeking someone **highly adaptable**, comfortable in changing environments where priorities constantly evolve. A **structured and analytical** individual capable of organizing information, quickly identifying problems, and proposing practical, actionable solutions. We are a growth-stage startup with ambitious plans this year—and you’ll help us achieve them. Our mission is to empower people by giving top professionals the opportunity to compete for career opportunities based solely on their ability, skills, and work ethic. **Responsibilities:** **Operational Execution and Optimization** * Design, plan, and execute operational strategies focused on impacting key metrics and improving overall operational performance. * Translate strategic objectives into actionable plans with clear tracking. **User Coaching and Leadership** * Coordinate and guide users and cross-functional teams, helping them prioritize, improve performance, and meet objectives. * Act as an operational coach: identify friction points, unblock issues, and enable better ways of working. * Maintain clear, close, and consistent communication with users, ensuring everyone understands expectations and direction. * Serve as the connection point between strategy and execution. **Data-Driven Decision Making** * Analyze operational metrics and statistical data to detect patterns, risks, and improvement opportunities. * Use data as the foundation for proposing adjustments and new initiatives. **Timing Management and Efficiency** * Manage the operational roadmap, ensuring positions are filled in the shortest possible time, optimizing resources and anticipating risks. * Balance speed, quality, and results focus. **Continuous Monitoring and Results Control** * Continuously monitor operations, ensuring progress, resolving deviations, and adjusting strategies in real time. * Keep operations under control without losing agility. **Continuous Process Improvement** * Identify opportunities to make processes simpler, more efficient, and scalable. * Implement continuous improvement practices focused on user experience and outcomes. * Conduct periodic process and performance audits to detect areas for improvement. * Propose changes that elevate operational quality and end-user experience. **Requirements:** * Bachelor’s degree in Industrial Engineering, Business Administration, Accounting, or related fields. * Prior experience **+2 years** in **project management**, preferably in startups or dynamic environments. * Ability to perform **data analysis for decision making** * Skill in project planning, execution, and monitoring. * Hands-on experience with **Excel and Google Sheets** * Capacity for **self-management**, always staying one step ahead. * Excellent **leadership** skills to coordinate teams. * We are looking for an **intelligent and extroverted person** with outstanding communication skills who wants to join a startup with the mission of bringing together the world’s smartest and most talented people. * You’ll be encouraged to share all your ideas to help us build a company committed to constant improvement. * Ability to **manage multiple projects simultaneously.** * Excellent **communication skills** to connect effectively with people. * High **adaptability**, comfortable working in a constantly evolving environment. * **Frustration tolerance**, and ability to maintain focus and judgment amid ambiguity. * Problem-solving mindset and commitment to continuous improvement. * **Advanced English** * Location: Remote in Mexico City **Benefits** **Schedule:** Monday to Friday, 9:00 am to 6:00 pm (flexible, results-based) **Work Model:** Full-time, Contractor, Remote **Salary:** $15,000 to $18,000 net monthly (negotiable) **Access to mentors** **Ongoing learning through free courses, books, and classes** **Unlimited vacation days** **Home Office** **Qualifinds** Qualifinds is the platform connecting companies with top specialists searching for talent and experts across various fields to assess candidates’ technical knowledge—and thus hire the best. Creating benefits for everyone. Our platform includes **+500 experts** from diverse companies (including Amazon, Google, and Microsoft), specialized across domains (Developers, Growth Hackers, Finance professionals, etc.), who conduct technical evaluations of candidates via a simple, unified process. **Location:** Remote in Mexico City Job Type: Full-time Salary: $15,000.00 – $18,000.00 per month Benefits: * Salary increases * Sick days * Option for indefinite-term contract * Remote work * Additional vacation days or paid leave Workplace: Remote