Position Summary: Provides first-level technical support to end users and assists senior technicians with tasks related to infrastructure, networks, and systems, with a focus on cybersecurity and Fortinet. Key Highlights: 1. First-level technical support to end users 2. Support for infrastructure, network, and systems projects 3. Desirable knowledge of cybersecurity and Fortinet **Cybersecurity and Network Specialist – Fortinet** **Position Objective** Provide **first-level technical support** to end users by addressing IT incidents remotely and on-site, as well as assisting senior technicians in collaborative tasks related to infrastructure, networks, and systems. **Responsibilities** * Respond to and resolve issues reported by end users. * Remote (help desk) and on-site technical support for clients. * Assist senior technicians with projects and technical tasks. * Diagnose and maintain computer equipment. * Provide basic support for LAN and WiFi networks. * Document incidents and applied solutions. **Requirements** * Minimum **2 years of experience in IT areas**. * Education: **Completed high school or technical degree**. * Knowledge of: * LAN and WiFi networks. * Routing and switching (basic). * Structured cabling. * PC hardware and software (Windows / macOS). * Mobile devices. * Basic cloud concepts. * **Desirable:** knowledge of cybersecurity and Fortinet firewalls. * Languages: * Fluent Spanish. * Technical / basic–intermediate English. **We Offer** * **Salary:** $14,000 less taxes * **Salary adjustment:** after 3 months based on performance * **Bonuses:** Annual * **Payment:** Biweekly * **Benefits:** Statutory * **Location:** CDMX – San Pedro de los Pinos neighborhood, ZIP code 03800, Benito Juárez, CDMX, two blocks from San Pedro de los Pinos metro station * **Work modality:** Hybrid (office + remote work + third-party sites) * **Working hours:** Monday to Friday, 8:30 a.m. to 6:00 p.m. * **Occasional availability:** Saturdays on reduced schedule **Application:** Submit CV through this same channel Employment type: Full-time, indefinite-term contract Salary: $14,000.00 – $14,001.00 per month Workplace: On-site employment