Technical Support and Customer Service

Description

Job Summary: Provides technical support and user assistance, managing requests and incidents through a ticketing system and optimizing online stores. Key Responsibilities: 1. User technical support and assistance (remote) 2. End-to-end management of tickets and technical incidents 3. Optimization of online stores (Shopify / Adobe Commerce preferred) **Position: Technical Support Assistant / User Support Specialist** **Location:** Coyoacán (15 minutes from Perisur shopping center) **Job Objective** Provide technical support and user assistance, tracking requests and incidents via a ticketing system. **Responsibilities** * User technical support and assistance (remote) * Ticket management (creation, tracking, and closure) * Resolution of technical incidents * Billing follow-up with clients * Incident registration and tracking * Optimization of online stores (Shopify / Adobe Commerce – preferred) **Required Profile** * Completed technical degree **(mandatory)** * Experience in customer service * Proficiency in Excel (basic to intermediate level) * Residence within a maximum of 1.5 hours from the location **Working Hours** * Monday to Friday: 9:00 a.m. to 5:00 p.m. * Rotating weekends (Saturday or Sunday) * One day off per week **We Offer** * Salary: $10,500 gross monthly * Statutory benefits * Additional benefits **Application** Send your CV via WhatsApp to **55 8406 9516**, indicating the position name Salary: $10,500.00 per month Application Questions: * In which borough and neighborhood do you live? * How long would it take you to travel from your residence to the vicinity of Perisur plaza? * What is your highest level of education? * What is your year of birth? * Do you have an employment certificate from your most recent job? * The salary is non-negotiable — do you agree? * What was your previous salary? Workplace: On-site employment