Job Summary: We are seeking a proactive and responsible support technician to manage helpdesk tickets, maintain equipment and inventory, and assist with system-related tasks. Key Highlights: 1. Comprehensive technical support (hardware, software, networks) 2. Proficiency in Microsoft Office 365 suite and Active Directory 3. Preventive maintenance and incident management **Technical Skills** * End-user technical support (hardware and software) * Basic networking knowledge (IP, cabling, Wi-Fi) * Installation and maintenance of computers and printers * Basic backup administration and data recovery * Proficiency in Microsoft Office 365 suite (Word, Excel, Outlook, Teams) * Basic Active Directory knowledge (user creation, password management) * Email configuration on mobile devices and Outlook * Basic antivirus and device protection knowledge * Ability to document incidents and solutions **General Job Responsibilities** * Respond to and follow up on support tickets * Maintain up-to-date equipment inventory * Perform periodic backups of critical data * Assist with network and peripheral configurations * Provide support for virtual meetings or videoconferencing setups * Conduct preventive maintenance on equipment * Assist the Systems Department with administrative or control tasks * Preferred: installation of video surveillance cameras **Preferred Qualifications** * 1 year of technical support experience (preferred) * Basic knowledge of Windows (10/11) and Android * Preferred knowledge of SharePoint, Teams, and Outlook Web **Personal and Behavioral Competencies** * Proactivity and sense of urgency * Initiative in resolving technical issues * Professional user interaction and teamwork * Responsibility and organization in task execution * Ability to document procedures or incidents Employment Type: Full-time Salary: $14,000.00 - $16,000.00 per month Education: * Incomplete or ongoing bachelor’s degree (preferred) Experience: * Technical support: 1 year (preferred) Work Location: On-site employment