Job Summary: We are seeking a Senior Support Engineer with experience in networking, IP telephony, cybersecurity, and troubleshooting to manage critical infrastructure and systems. Key Highlights: 1. Advanced expertise in networking (Routing, Switching, LAN/WAN/WIFI/SDWAN) 2. Proficiency in IP telephony and call center management 3. Solid knowledge of cybersecurity (Firewall, VPNs, Fortinet/Sophos) Senior Support Engineer 3+ years of experience with: Technical Skills * Networking Routing and Switching (Cisco, Teldat) and protocols (TCP/IP, DNS, DHCP) * Configuration of network infrastructure (LAN/WAN/WIFI/SDWAN) * Management of IP telephony and networks, VoIP (preferably on Qmetrics or Genesys Cloud, Cisco, Avaya) * Knowledge of call centers and digital channels * Network-level troubleshooting * Implementation of cybersecurity policies (Firewall/VPNs) * Administration of Fortinet/Sophos/Palo Alto environments (IPsec tunnels, VPN) * Incident management tools (Jira and Helix) * Network monitoring tools (Wireshark) * Knowledge of Fortinet platform (FortiAnalyzer, FortiManager) * Knowledge of SIP trunks, SIP Cloud. * Availability to travel to various countries in the Americas* **PREFERRED**: English B2 Location: Hybrid, CDMX, Miguel Hidalgo 27,000 – 30,000 MXN – Mixed scheme – Statutory benefits Apply through this channel or send your CV to: dgutierrez@ittheadhunter.com Job Type: Indefinite-term contract Salary: $27,000.00 – $30,000.00 per month Experience: * Network infrastructure: 3 years (Mandatory) * Network management: 3 years (Mandatory) * Cybersecurity: 3 years (Mandatory) * Networking protocols: 3 years (Mandatory) Workplace: Hybrid remote in 11550, Polanco IV Sección, CDMX