Credit Card Sales Operations Coordinator

Description

**CREDIT CARD SALES COORDINATOR** Do you have experience leading sales teams and are passionate about developing talent to achieve outstanding results? This opportunity is for you. At Telvista Mexico, we are seeking a Credit Card Sales Coordinator focused on leadership, coaching, and achieving commercial objectives—someone capable of driving team performance and ensuring an excellent customer experience. **Position Objective** Consistently meet established metrics and goals by developing the skills of your team of supervisors and fostering Telvista’s sales culture that delivers value in every interaction. **What You Will Do: Leadership and Team Development** * Structured coaching (GROW / OSCAR) * Behavioral, specific, and actionable feedback * Development of supervisors (not just agents) * Real-time correction * Role play focused on coaching * Clear and direct communication * Professional confrontation without friction * Influence without relying on formal authority * Floor-level accompaniment **Real-Time Operational Supervision** * Mastery of **outbound sales call center operations** * Knowledge of **SBS / insurance / financial products** * Reading and interpreting metrics per stage (contact, pitch, objection, close) * Diagnosis of operational performance * Management of sales funnels * Control of operational discipline (adherence, schedules, pace) * Execution of side-by-side and shadowing * Design and correction of floor meetings * Balancing quality vs. sales volume * Analysis of performance variability across teams **Administrative Management** * Performance-based management * Segmentation of supervisors (top / mid / critical) * Planning of improvement plans * Tracking and closure of commitments * Data-driven decision making * Operational prioritization * Consistent execution (not reactive) * Accountability **Compliance and Quality** * Ensure compliance with policies, procedures, and information security standards. * Guarantee protection and confidentiality of customers’ and colleagues’ personal data. * Promote team participation in the Quality Management System processes. **Profile We Are Seeking** **We seek a candidate with:** * Experience coordinating cold-sales campaigns (1 year or more, mandatory) * Ability to lead, motivate, and develop people. * Results-oriented mindset and commitment to achieving objectives. * Analytical ability and problem-solving skills. * Excellent communication and operational follow-up. * Strong sense of responsibility, quality, and customer service. **Key Competencies** * Leadership * Natural authority * Resilience * Objectivity * Critical thinking * Sense of urgency * Operational ethics **Join Our Team** Send your CV to orlando\_tellez@telvista.com.mx Job Type: Full\-time Pay: $19,600\.00 \- $21,400\.00 per month Work Location: In person