Job Summary: We are seeking a Reservation Agent with strong customer service, negotiation, and problem-solving skills, and experience with hotel reservation platforms. Key Highlights: 1. Experience with reservation platforms and extranets. 2. Knowledge of AAA and Forbes quality standards. 3. Key skills in customer service and negotiation. Reservation Agent **Education** * University-level Technical Degree in Tourism Administration or Business Administration **Knowledge** * Proficiency in reservation platforms and extranets * Knowledge and application of AAA and Forbes quality standards. **Skills** * Customer Service * Negotiation Ability * Persuasion * Active Listening * Teamwork * Problem Solving * Analytical Ability * Time Management **Languages** * English Level 4\-Advanced **Licenses and Certifications** * Not required **Software or Tools** * PMS * Intermediate Office Suite * CRS SynXis * Salesforce * Opera * Extranets **Work Experience in Years/Months** 1 year of accumulated experience 6 months of experience in this position **Work Experience by Area** Hotel reservations, front desk, telephone operations, guest service, hostess.