**Job Mission** --------------------- Ensure the proper functioning of departmental processes; providing guests with efficient and timely check-in and check-out services, as well as meeting their needs during their stay. **Areas of Specialization** ---------------------------- * Guest handling * Hotel administration * Hotel system management **Technical Knowledge** -------------------------- * Basic customer service and interaction skills **Education** --------------- * Bachelor’s degree in Administration or Tourism * Internship candidate **Computer Software Packages** ------------------------- Office **Languages** ----------- English **Experience** --------------- * Not required **Key Job Responsibilities** ------------------------------------ **Responsibility** **Level (Total, Partial, or Support)** **INDICATORS** **These are the metrics used to evaluate achievement of results.** Register guest arrivals and departures; manage hotel room inventory to deliver efficient and courteous service. Follow up on guest requests and needs; meet guest expectations. Act as host; deliver specialized service. Resolve issues and make decisions within the hotel; fulfill all guest expectations. Carry out both operational and administrative procedures under the Proactive Reception Model (PRM); achieve focused and efficient operations to ensure guests and customers receive excellent service. **Physical Position of the Job** ------------------------------- **Physical Requirements of the Position** ----------------------------------