Position Summary: We are seeking a Level 2 Operational Support Technician with experience in preventive and corrective maintenance of computer equipment to handle service orders and ensure service level agreements. Key Highlights: 1. Experience in preventive and corrective maintenance of computer equipment. 2. Handling service orders and technical diagnosis. 3. Promotes a discrimination-free environment and equal opportunities. We are an integrator of technology services, specializing in innovative solutions based on the latest information technologies. Our commitment is to contribute to the development and improvement of various sectors in industry and government. If you are passionate about preventive and corrective maintenance of computer equipment and related devices, **We have a place for you!** **\*\*Level 2 Operational Support Technician \*\*** **Mandatory Requirements:** * Completed technical degree. Diploma required. / Bachelor’s degree (internship candidate) in Computer Systems, Informatics, Information Technologies, or related field. * Minimum one year of experience in preventive and corrective maintenance of computer equipment. * Solid knowledge in the field. * Familiarity with ticketing tools. **Responsibilities:** * Attend on-site service orders for requests or incidents registered at the service desk. * Conduct functionality tests on hardware or software components that may exhibit failures causing operational interruption of equipment, in order to issue the corresponding technical diagnosis. * Ensure compliance with service level agreements. * Document resolutions of requests and incidents and compile evidence of the support provided. **Required Competencies:** * Teamwork and collaboration. * Problem solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary of $12,700\. * Statutory benefits from day one. * 31 days of year-end bonus. * Grocery vouchers. * Special paid leave. * Work schedule: Monday to Friday, 9:00 am to 7:00 pm. ***Availability to travel across different locations in CDMX is essential.*** **If you meet the profile and are interested in this vacancy, please apply through this channel.** *In this organization, we promote a discrimination-free environment. Discrimination is defined as any distinction, exclusion, restriction, or preference, whether by action or omission, intentional or not, that is not objective, rational, or proportionate, and that has the purpose or effect of impeding, restricting, hindering, diminishing, or nullifying the recognition, enjoyment, or exercise of human rights and freedoms when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; Homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, racial discrimination, and other related forms of intolerance shall also be considered discrimination. We promote equal opportunities, labor equality, and non-discrimination; therefore, we align with Section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED) or any other condition protected under federal, state, or local laws. We seek equal employment opportunities throughout our recruitment, selection, hiring, training, and retention processes for all employees, prohibiting any sexist bias or requests for medical certificates confirming non-pregnancy or HIV status.* Job Type: Full-time Salary: $12,000\.00 per month Work Location: On-site