Position Summary: We are seeking a certified Junior Network Support Engineer to manage incidents, administer tickets, and monitor networks and systems. Key Responsibilities: 1. Network incident management and resolution 2. Network and system administration and monitoring 3. Asset and inventory management (CMDB) We are looking for a certified **JUNIOR NETWORK SUPPORT ENGINEER** **REQUIREMENTS** * **MANDATORY DEGREE**: Bachelor’s degree in Computer Systems Engineering, Information Technology Engineering, Computer Science Engineering, Networks and Telecommunications Engineering, or related field. * Minimum **1 year of experience** in ***CISCO*** environments. * Experience working with Cisco Switches and Routers * **Experience**: 2+ years in IT support * **Mandatory**: **CISCO CCNA** certification. * Technical English (reading and writing), verifiable. * Availability for flexible scheduling, including overnight shifts and weekends. * Conversational and reading English **MAIN RESPONSIBILITIES** * Incident management and resolution * Support ticket administration * Network and system supervision, monitoring, and administration; execution of network and system reviews and preventive maintenance. * Asset and inventory management (CMDB) * Periodic KMS updates * On-site customer support. **WE OFFER** * Gross monthly salary of **20,000 MXN** * Monthly gasoline allowance of $1,440 MXN * **On-site work mode in Moderna neighborhood, Guadalajara, Jalisco.** Employment type: Full-time Salary: $20,000.00 MXN per month Application question(s): * Please state when you received your university degree and in which field of study. * How many years of experience do you have working with Cisco Switches and Routers? Work location: On-site employment