Job Summary: We are seeking an IT Technical Support professional to ensure the availability, functionality, and security of the organization’s technological equipment and services. Key Highlights: 1. Comprehensive technical support to users, both on-site and remotely. 2. Incident management and equipment maintenance. 3. Opportunity for professional development in a technology-driven environment. An Industrial Maintenance Engineering company is looking for a candidate for the position of **IT Technical Support**. **Responsibilities:** Provide on-site and remote technical support to the organization’s end users, ensuring the availability, functionality, and secure use of computing equipment, authorized software, and basic connectivity services, within the timeframes and standards defined by the quality management system. **Functions:** * Address and resolve technical incidents reported by users via the ticketing system. * Install, configure, and perform basic maintenance on: Computing equipment (laptops, desktops), Operating systems (primarily Windows 10/11), Corporate applications (Office 365, email, web browsers, etc.), and Peripherals (printers, scanners, monitors, keyboards, etc.). * Perform initial hardware and software failure diagnostics; escalate to higher support levels when required. * Manage user accounts in the corporate domain (creation, password resets, account unlocking). * Verify basic network connectivity (wired and wireless) and access to shared resources. * Enforce information security policies (software updates, antivirus, device locking, etc.). * Record and document all activities performed in the incident management system. * Participate in employee onboarding/offboarding processes (equipment issuance and retrieval). * Maintain up-to-date physical and logical inventories of assets assigned to your responsibility. * Audits of process equipment (Computing) * Access control systems administration * Installation and administration of CCTV cameras **Knowledge Requirements:** * Solid knowledge of Windows, Java, and macOS operating systems (installation, configuration, troubleshooting). * Basic understanding of network commands (ipconfig, ping, tracert, nslookup). * Experience supporting Office 365, Outlook, and web browsers. * Ability to use remote support tools (TeamViewer, AnyDesk, Quick Assist, etc.). * Basic understanding of information security concepts (phishing, malware, strong passwords). **Skills:** * Clear and assertive communication. * Service orientation and user empathy. * Ability to work under pressure and prioritize tasks. * Responsibility and punctuality in incident resolution. * Willingness to learn and follow instructions. * Ability to read and follow written procedures. * Ability to clearly document actions taken. * Basic SQL knowledge to run queries and troubleshoot technical issues. **Education:** * Technical degree in Computer Science, Computer Systems, or related field (in progress or completed). **Experience:** * Minimum 6 months providing technical support to end users. **Preferred Certifications (not mandatory):** * Microsoft MD-100 (Windows 10/11) * CompTIA A+ * ITIL Foundation (entry level) Employment Type: Full-time, Probationary period Contract Duration: 3 months Salary: $15,000.00 - $16,000.00 per month Benefits: * Option for indefinite-term contract * Free uniforms * Additional vacation days or paid leave Work Location: On-site employment