Job Summary: The IT Support I position provides field staff with support to safeguard the IT infrastructure, serving as the primary point of contact for IT incidents. Key Highlights: 1. Primary point of contact for IT support 2. Resolution of technical incidents 3. Development of expertise in support solutions **SUMMARY** Under close supervision, the IT Support I position provides field staff with the necessary support to safeguard the integrity and security of Motion’s IT infrastructure and environment. This position serves as the primary point of contact for the organization and is responsible for classifying, diagnosing, documenting, communicating, escalating, tracking, and resolving a wide variety of IT incidents. **JOB RESPONSIBILITIES** * Develops knowledge of technical support solutions and learns to identify less common issues in computers, laptops, and networked systems. * Receives, logs, tracks, and resolves incidents and requests via phone calls, email, and ticketing system. * Provides IT support and performs activities and projects related to user onboarding, offboarding, and changes (user provisioning and deprovisioning). * Investigates and assists in resolving more complex technical incidents under supervision. * Performs other job-related activities as assigned. **EDUCATION AND EXPERIENCE** * Bachelor’s degree completed or in progress in Computer Science, Information Technology, Informatics, or related field. * Bilingual: Spanish/English. Intermediate/advanced English proficiency (ability to communicate fluently in technical conversations). **KNOWLEDGE, SKILLS, AND ABILITIES** * Proven ability to serve as the primary point of contact for a broad range of IT support incidents. * Ability to adapt to new challenges, identify and assess potential impacts, and prioritize tasks based on urgency and service impact. * Ability to quickly absorb, understand, and apply new information and technical concepts. * Ability to communicate clearly across various channels with end users possessing diverse levels of technical knowledge, coordinating efforts to resolve incidents. * Experience with Cisco and Fortinet networking equipment and operations, NetBox, PRTG, PuTTY, CUCX, CUCCX, RDP, VoIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Administration, Access, Excel, SCCM, iOS, Android, and MDM (preferred). * Excellent written and verbal communication skills. * Developed customer service skills. * Intermediate-level technical skills. **COMPANY INFORMATION:** Motion Industries offers an excellent benefits package, including major medical, dental, vacation, and paid holidays. **DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to add or modify duties at any time. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.