Job Summary: We are seeking an IT Support Assistant for a leading hotel company, focused on managing operating systems, networks, security, and continuous process improvement. Key Highlights: 1. Play a key role in IT support within the hospitality industry 2. Opportunities for professional growth and development 3. End-to-end management of operating systems, networks, and security A leading hospitality company is looking for a professional to serve as **IT Support Assistant** **Requirements:** * Bachelor’s degree or Engineering in Information Technology, Computer Science, or related field * Intermediate English proficiency * Minimum 3 years of experience in this role (experience in the hospitality industry is preferred) **Knowledge:** * **Operating System Management:** Configure and optimize Windows 10/11, and provide basic user support for macOS. Perform formatting, cloning, and system reinstallation tasks to ensure optimal performance. * **Network and Security Maintenance:** Resolve network connectivity issues (TCP/IP), manage user accounts and permissions, and administer antivirus software to protect our infrastructure. * **Continuous Process Improvement:** Use Service Desk systems to log and escalate incidents, applying a logical and methodical approach to identify root causes and continuously improve processes. * **IT Service Management (ITSM):** Contribute to maintaining and enhancing the company’s IT services, ensuring efficient and proactive support for all users. * **Suggestion:** You can use this template in your job posting, internal bulletins, or on social media **We Offer** * Job stability * Growth and development plans * Statutory benefits * Savings fund, food vouchers * Transportation