**Main Responsibilities:** * Provide on-site technical assistance to users. * Register and track support tickets. * Assist in managing technology assets. * Manage and track hardware and software inventory. * Install and configure computers, operating systems, network equipment, and software applications. * Manage information security, including antivirus, antimalware, backups, etc. * Manage updates and patches. * Perform preventive and corrective maintenance. * Prepare logs and reports. **Requirements:** * English desirable * At least 1 year of experience * IT graduate or current student * ITIL Foundations certification * Willingness to travel * ***We Offer:*** * Statutory benefits * 100% gross salary * Working hours from 8:30 AM to 5:30 PM, on-site; Tuesdays and Sundays off * Gross salary of $17,600, including KPI-based bonus **Location:** * Cancún International Airport Employment Type: Full-time Salary: $14,500.00 – $15,000.00 per month Application Question(s): * What is your expected monthly net salary? Language: * English (Mandatory) License/Certification: * Visa (Mandatory) * Passport (Mandatory) Willingness to Travel: * 100% (Mandatory) Work Location: On-site employment