Job Summary: We are seeking an operationally focused IT Coordinator for technical support, equipment installation and configuration, and on-site and remote incident resolution. Key Highlights: 1. On-site and remote technical support 2. Installation and maintenance of PCs, laptops, and printers 3. Basic network management and inventory control IT Coordinator / Technical Support (Installations and Maintenance) **Salary:** $12,000 to $16,000 Gross **Schedule:** Monday to Saturday, 9 a.m. to 6 p.m.; Saturdays, 9 a.m. to 3 p.m. **Employment Type:** Full-time **Location:** CDMX / Iztacalco **Work Mode:** On-site Job Description We are seeking an **IT Coordinator**, operationally oriented, to provide **technical support**, **install and configure equipment**, ensure system continuity, and resolve user incidents both on-site and remotely. Ideal candidate is solution-oriented, organized, and service-minded. Responsibilities * Technical support to users (on-site and remote): diagnosis and resolution of failures. * Installation, configuration, and maintenance of **PCs, laptops, printers, scanners, readers, cameras, etc.** * User, email, and access provisioning, deactivation, and configuration (per available tools). * Basic network management: cabling, switches, routers, WiFi, configuration and monitoring. * Software, antivirus, license, and security policy installation and updates. * Data backup and security best practices (passwords, permissions, policies). * Equipment inventory control (assignments, warranties, preventive maintenance). * Coordination with vendors (Internet, telephony, CCTV, repairs, equipment purchases). * Documentation of incidents, logs, manuals, and IT processes. * Support for branch openings/relocations: installation of network points and equipment. Requirements * Technical degree or bachelor’s degree in Systems, Computer Science, or related field (in progress or completed). * Experience in technical support (1–3 years preferred). * Knowledge of **Windows**, software configuration, and peripherals. * Basic networking (TCP/IP, WiFi, switches, routers, basic structured cabling). * User support, issue prioritization, and problem resolution. * Availability to travel to branches (if applicable). Desirable * Basic administration of Microsoft 365 / Google Workspace. * Knowledge of CCTV, IP telephony, backups, and cybersecurity policies. * Experience with ticketing systems (Jira, Freshdesk, Zendesk, etc.). We Offer * Statutory benefits * Job stability * Growth and training opportunities * Work tools (per company policy) Employment Type: Full-time Salary: $12,000.00 – $18,000.00 per month Workplace: On-site employment