Job Summary: Manage the recovery of overdue credits through telephone and written collection strategies, providing clear and timely customer service. Key Highlights: 1. Make an impact by creating simple, secure, and accessible financial solutions 2. Negotiate payment agreements to recover customer portfolios 3. Inclusive and discrimination-free work environment **Description:** ---------------- **About Our Purpose.** At KrediYA, our mission is clear: open doors through the digital world, enabling more people to access technology and better opportunities. We fulfill dreams in Panama, Colombia, Costa Rica, Guatemala, Honduras, El Salvador, and Mexico, committed to transforming lives through simple, secure, and accessible financial solutions. If you want to be part of a team that creates real impact and works toward a more inclusive future, here’s what we’re looking for in you: **About the Role’s Purpose.** Effectively manage the recovery of overdue credits through telephone and written collection strategies, ensuring resolution of delinquent payments and delivering clear and timely customer service. **About the Role’s Responsibilities.** 1. Conduct telephone and messaging collection activities with customers who have delayed payments. 2. Negotiate payment agreements with customers to achieve effective portfolio recovery. 3. Provide detailed information regarding credit status and resolve customer inquiries or concerns. 4. Record and track payment commitments in established systems, ensuring agreement compliance. **About the Role’s Requirements.** 1. Academic background: High school diploma, technical, or technological degree in administrative, financial, or related fields. 2. Experience: 1–2 years in collections, customer service, or similar functions. 3. Competencies and knowledge: Effective communication, negotiation skills, customer orientation, and basic proficiency in Office tools and management platforms. **Availability: Monday to Friday, 8:00 am to 5:00 pm, and Saturdays from 8:00 am to 2:00 pm, on-site; after 3 months, possibility of 1 remote workday per week.** **About Our Commitment to Equal Opportunity.** At KrediYA, we guarantee an inclusive, discrimination- and harassment-free workplace. Our hiring decisions are based solely on merit, job requirements, and business needs—without distinction based on race, gender, age, disability, sexual orientation, gender identity, marital status, citizenship, or other characteristics protected by law in the countries where we operate. We promote diversity and provide equitable opportunities for all individuals to apply and advance professionally. If you’re interested and meet the profile, **don’t hesitate to apply!**