Job Summary: We are seeking a Genesys Cloud Integration Engineer with a strong technical background to configure and deploy Genesys Cloud solutions, integrating cloud services and AI. Key Highlights: 1. Proven experience with Genesys Cloud and consumption of cloud services. 2. Collaboration on WebSocket, Audio Connector, and AI integration. 3. Technical troubleshooting and process documentation. Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. **Genesys Cloud Integration Engineer** **Job Description:** We are looking for a candidate with a strong technical profile to join our Contact Center Architecture team. The primary objective is to support the configuration and deployment of technology solutions on Genesys Cloud, focusing on connectivity with cloud services and implementation of Artificial Intelligence tools. The candidate must be able to translate technical requirements into functional integrations, working closely with cross-functional teams. **Hard Skills** * Genesys Cloud platform experience: Architect flow configuration, object management, and general administration. (Mandatory) * Cloud integration: Knowledge of consuming services and APIs in environments such as AWS, Google Cloud, or Azure. (Mandatory) * Telecommunications protocols: Familiarity with SIP, WebRTC, and fundamental voice network concepts. (Mandatory) * WebSocket configuration: Practical knowledge to enable real-time data communication. (Desirable) * Audio Connector usage: Implementation of audio streaming to external services. (Desirable) * AI integration: Configuration of conversational bots and application of basic Artificial Intelligence patterns within customer service flows. (Desirable) **Soft Skills** * Analytical ability and problem-solving skills. * Collaborative work and effective communication with developers. * Organizational skills and attention to detail during implementation. * Adaptability to learn new technological tools. **Responsibilities** * Configure and implement Genesys Cloud-based Contact Center solutions, ensuring compliance with project technical requirements. * Support WebSocket and Audio Connector integration to enable advanced voice and data capabilities. * Execute integration between the Contact Center and AI models, facilitating deployment of bots and automation tools. * Identify and resolve technical issues in integrations, proposing adjustments to improve platform stability. * Document technical configuration processes to ensure scalability and ease of implementation. Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains: * What information we collect during our application and recruitment process and why we collect it; * How we handle that information; and * How to access and update that information. Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.