Job Summary: We are seeking independent professionals passionate about technical support and problem resolution to join our Shared Field Services team. Key Highlights: 1. Resolve IT incidents and requests with high efficiency and professionalism. 2. Collaborate with a dynamic organization and leader in IT services. 3. Handle multi-client reports ensuring operational continuity for customers. Join our team of IT experts! – Freelance Field Support: At icorp, a leading company with extensive experience in Information Technology services, we are seeking talent passionate about technical support and problem resolution to join our Shared Field Services (SFS) team across various locations in the Mexican Republic. If you are an independent professional, results-oriented, and seek to collaborate with a dynamic organization, this opportunity is for you! We require freelance personnel for each of the following locations: **Location and Work Model:** * Zone: * Tlajomulco de Zúñiga, Jalisco * Culiacán, Sinaloa * Reynosa, Tamaulipas * Matamoros, Tamaulipas * Querétaro City * Celaya, Guanajuato * Salamanca, Guanajuato * Campeche, Campeche * Lázaro Cárdenas, Michoacán * San Miguel de Allende, Guanajuato * Cuernavaca, Morelos * Work Model: Freelance (Payment per service rendered). **️ What will you do with us?:** Your primary objective will be to handle multi-client reports, ensuring operational continuity for our customers: * ✅ Timely and proper resolution of IT incidents and requests. * ✅ Handling reports with high efficacy, efficiency, and professionalism. * ✅ Technical documentation of activities and on-site report submission. * ✅ Prompt process tracking and continuous feedback to the central office. **Requirements:** **Profile Requirements:** * Education: TSU or Bachelor’s degree in Systems Engineering, Computer Science, or related field. * Experience: Minimum 1 year handling IT incidents and requests. * Tools: Possess basic personal tools. * Availability: Flexible schedule and willingness to travel when required. * Languages: Fluent Spanish. **Required Technical Competencies:** * Operation of IT services. * Incident and problem management. * Customer service support and assistance. * Continuous technical learning. **Soft Skills:** * Excellent time management. * Ability to work effectively in teams. * Focus on punctuality and organization. : **Benefits:** **Benefits:** * Base salary