The Customer Success team is responsible for managing, retaining, and expanding the customer portfolio in Mexico across various industries. You will have the opportunity to engage in a dynamic role, addressing the evolving needs of each type of client and helping businesses solve their challenges through the integration of Odoo applications. *“We work with customers to ensure the success of their business through optimal software usage. We act as guides, attending to both product and service needs to ensure customer growth” — Customer Success Team Lead.* We expect candidates to be proactive and results-oriented. We seek strong self-management, organizational, and planning skills. This position is 40% remote work and 60% on-site at our office in Polanco, Mexico City. **Requirements:** * **Completed Bachelor’s degree or higher** * Knowledge of supply chain and organizational workflows * Passion for software and technology products * 1–2 years of experience in sales or after-sales service * Proficiency in G Suite applications is preferred * Excellent communication skills * Intermediate English * Problem-solving ability **Responsibilities:** * After-sales service. * Build and maintain long-term trust-based relationships with active Odoo users. * Retain and grow the customer portfolio through renewals and upsells. * Analyze customers’ business operations and provide solutions enabling them to fully leverage the tool’s potential. * Design and execute customer retention strategies. **Values:** **Since we are a company experiencing constant growth, we want you to feel comfortable creating, learning, and making decisions about your work so that you can grow both personally and professionally.** * Ability to work in a startup with a fast-paced environment. * Practical mindset. * Open-mindedness and agility in responding to change. * Autonomy. * Proactivity and willingness to take initiative. * Fast learning and proposal of new ideas. * Approachability, honesty, and enjoyment of teamwork. **Compensation and Benefits** * Competitive base salary plus commissions. * Major Medical Expense Insurance. * Flexible working hours. * Remote work option. * Paid vacation days and holidays. * Sick leave days. * 30-day year-end bonus + all other statutory benefits. * Snacks, fruit, and coffee provided. * Total Pass. * Training and personal development. * Grow in a pleasant work environment alongside a passionate team! Employment type: Full-time Salary: $18,000.00 – $20,000.00 per month Benefits: * Free beverages * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Medical expense insurance * Major medical expense insurance * Additional vacation days or paid leave Application question(s): * What is your salary expectation? Education: * Completed Bachelor’s degree (Mandatory) Language: * Is your English level intermediate or advanced? (Mandatory) Work location: On-site employment