IMPORTANT DEVELOPMENT COMPANY IS SEEKING: **Architecture or Civil Engineering.\- English is essential** **POSITION:** ***CUSTOMER EXPERIENCE COORDINATOR*** **POSITION PROFILE** * **Bilingual Architecture or Civil Engineering professional capable of holding fluent and solid conversations in English, with extensive end-to-end experience in industrial warehouse construction.** **OBJECTIVE** * **Manage communication with clients, coordinate projects, and resolve operational and technical issues related to industrial warehouses.** **The position requires strong customer orientation, excellent presentation skills, and high capacity for empathetic and professional communication.** **REQUIRED EXPERIENCE** * **Experience in construction of industrial warehouses and/or industrial parks** * **General knowledge of facility management and industrial maintenance (floors, roofing, rainwater systems, electrical systems, fire protection systems).** * **Availability: To travel within the metropolitan area and occasionally to Coahuila.** **MAIN RESPONSIBILITIES** * **Ensure customer satisfaction through timely delivery of industrial projects meeting high quality standards, thereby strengthening long-term relationships.** * **Deliver projects punctually and with high execution standards, fostering client trust and loyalty.** * **Perform document control: tracking approvals, contracts, warranties, and deliveries.** * **Provide clear, technical, and timely communication that is understandable and diplomatic.** * **Handle and resolve conflicts calmly, proposing solutions while safeguarding commercial relationships.** * **Achieve objectives with a focus on operational efficiency, contractual compliance, and ensuring high levels of customer satisfaction.** * **Ensure measurable results and customer satisfaction.** * **Prepare analyses to distinguish between operational, contractual, or construction-related matters.** * **Support basic facility management and industrial maintenance activities.** If you have this experience, JOIN THIS TEAM!!! Type of position: Full-time Salary: $1\.00 \- $2\.00 per month Benefits: * Salary increases * Company vehicle * Free beverages * Medical expense insurance * Company phone * Grocery vouchers Workplace: On-site employment