Job Summary: We are seeking a Bilingual Agent (Scheduler) to manage caregivers’ schedules, assign shifts, and optimize resource utilization with speed and accuracy. Key Highlights: 1. Dynamic work in an operational environment 2. High level of empathy in client service 3. Analysis and optimization of schedules **CHIHUAHUA BACK OFFICE is looking for a Bilingual Agent in Merida – Mérida, Yucatán** ------------------------------------------------------------------------------- We are seeking **Bilingual Agents (Schedulers)** capable of working with speed, accuracy, and a high level of empathy in a dynamic operational environment. **Responsibilities** --------------------- * Review caregivers’ availability and preferred hours using our PointofCare system. * Identify open shifts and strategically assign caregivers according to client needs. * Analyze and optimize schedules to maximize caregiver utilization and ensure continuity of care. **Requirements** -------------- * **6 months to 1 year of experience** as a Scheduler or in a similar role in: + Home Care / Home Health (strongly preferred) + Healthcare + Hospitals + Hospitality + Or customer support areas * Strong analytical and problem-solving skills **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Customer Service **Industry:** Hospital and Healthcare *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6995f1034100003500e800fb&source=indeed