*Hotel Dorados Conventions & Resort* Seeking: **Hotel Quality Supervisor** **Position Objective** Ensure compliance with hotel quality standards across all operational areas, guaranteeing guest satisfaction, proper execution of processes, and continuous improvement through audits, training, and monitoring of quality indicators. **Functions and Responsibilities** * Conduct internal audits in guest rooms, public areas, food and beverage, front office, and general services. * Verify compliance with quality, cleanliness, service, and brand protocol standards. * Document findings and generate non-conformance reports. * Follow up on corrective action plans with department heads. * Supervise proper handling of guest complaints and suggestions. * Analyze satisfaction surveys and trends (Guest Satisfaction Index, Mystery Shopper, online reviews, etc.). * Implement continuous improvement programs and internal training on service and quality. * Monitor key performance indicators: response times, recurring complaints, cleanliness, room turnover rates, among others. * Coordinate safety, hygiene, and operational protocol standards. * Ensure adherence to operational manuals, checklists, and internal policies. **Position Requirements** * Bachelor’s degree in Tourism, Hotel Administration, or related fields. * Minimum 2–3 years’ experience in the hospitality industry, preferably in quality assurance, auditing, or operational supervision. * Knowledge of hotel operations (housekeeping, front office, F&B, maintenance). * Proficiency in quality control tools and hotel management software (Opera, PMS, digital survey platforms). * Ability to prepare reports, KPIs, and data analysis. * Flexibility to work varying shifts and under pressure. * Excellent personal presentation and service orientation. **Performance Indicators (KPIs)** * Guest satisfaction level * Number of resolved complaints and average response time * Internal audit compliance rate * Improvement in cleanliness and service standards * Implementation and follow-up of corrective actions * Control of non-conformances **We Offer** * Weekly and timely payment * Staff cafeteria service * Uniforms * Discounts with partner providers including Bimbo, Sam’s Club, optical clinics, and dental services Interested candidates should apply via this platform and send their CV via WhatsApp to **735-102-73-13** Employment type: Full-time Salary: $15,000.00 – $15,000.01 per month Benefits: * Staff cafeteria service * Complimentary uniforms Work location: On-site employment