**QUALITAS is seeking a Bilingual Customer Service Agent in Puente El Yaqui – Cuajimalpa de Morelos, Mexico City** ----------------------------------------------------------------------------------------------------------------- A prominent insurance company is looking for a **BILINGUAL CALL CENTER EXECUTIVE (sales and customer service)** to work at its corporate office located in Cuajimalpa. Don’t miss the opportunity to join the leading insurance company! **Objective:** To provide service, follow-up, and responses to requests received through various service channels of the department, submitted by each prospect, external/internal client, and department supervisors—both in English and Spanish—while complying with legal and operational requirements defined in the automotive insurance policy sales process, thereby ensuring achievement of established Call Center department goals and complete client satisfaction. **Requirements:** * Completed high school education with certificate * English proficiency level: Advanced (MANDATORY) * Experience in sales, telephone-based customer service, or call center operations * Clean credit report **WE OFFER:** * Fixed monthly salary of **MXN $14,500 gross** + commissions * Training bonus * Statutory and above-statutory benefits (30-day year-end bonus, 12 vacation days, funeral expenses coverage, preferential discounts on insurance policies, among others) * Academic scholarships and internal university programs * Discounts at gyms, optical stores, and clinical laboratories * Professional development opportunities * Direct employment contract with the company Work schedule: Monday to Friday, 8:30 AM to 6:30 PM; Saturday, 9:00 AM to 2:00 PM **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-level **Departmental function:** Customer service **Industry:** Call Centers / Telemarketing **Skills:** * Telephone support * Customer service * Clean credit report *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694c1b6a5300003e00be8288&source=indeed*