**SUMMARY**Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment. The A/R Specialist’s II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship. **RESPONSIBILITIES*** Accountable for collecting and managing riskon a high volume of delinquent monthly accounts (consisting of past dueaccounts between 31 and 120 days past due) assigned through the collectionsdatabase in accordance with the defined Account Treatment Strategy * Call on delinquent accounts based on aprescribed queue to secure payment and bring accounts current (50 calls dailyrequired) * Assertive and strong interpersonal,communication and negotiation skills to secure payment terms on delinquentaccounts * Provide weekly collections update to reportaccount status to include trends that affects the overall business relationshipwith customers * Responsible for reducing delinquency inassigned portfolio. Prepare weekly and monthly reports for senior management. * Communicate and follow up effectively withsales regarding customers’ accounts in a timely manner * Enlist the efforts of sales and seniormanagement when necessary to accelerate the collection process * Identify and refer billing and paymentissues to Research specialist * Respond to customer requests and questionsregarding invoices, statements, special reporting information, paymentprocessing and general billing questions * Manage credit risk on accounts by makingrecommendation to reduce LOC or place accounts on credit hold Refer/suggest accounts for bad debtproceedings * **REQUIREMENTS** * Fluent in English language verbal andwritten * Associate Degree or equivalent experience.Bachelor’s Degree preferred * 3 to 5 years related high volume corporatecollections and/or customer service experience * Proficient in Excel, Word, PowerPoint andOutlook * Strong verbal/written communication,problem solving, analytical and negotiation skills with strong attention todetail in goal oriented environment a must. * Basic principles of finance, bookkeepingand accounting a plus. * Excellent problem solving, analyticalskills and strong attention to detail in goal oriented environment. * Ability to thrive under tight deadlines andhigh\-pressure situations