We are seeking to acquire your talent and develop your expertise as a **Collections Analyst** **Company Overview**: Tramontina is a Brazilian company with over 100 years of history, specializing in the manufacturing of household and other industrial products. Its commitment to innovation, design, quality, functionality, product aesthetics, and sustainable development supports its position as an industry benchmark worldwide. **Position Summary** We are seeking a **Collections Analyst** responsible for analyzing and executing all activities related to credit and collections management, including customer collections, payment negotiation, financial reporting, and customer portfolio management. Additionally, the role will involve interacting with retail customers such as SORIANA, Wal\-Mart, Liverpool, Sears, and others to coordinate invoicing and timely payments. **Key Responsibilities and Functions:** * Execute effective collection of the customer portfolio, ensuring timely payment fulfillment. * Generate reconciliation reports to ensure accuracy of financial records and negotiate with customers to resolve discrepancies. * Manage and monitor the customer portfolio, identifying and acting upon delinquent accounts. * Prepare and request account statements from customers to maintain transparency in financial transactions. * Monitor credit lines and ensure proper documentation to guarantee timely collections. * Manage retail customer portals—including SORIANA, Wal\-Mart, Liverpool, and Sears—to coordinate invoicing and payment for services rendered. * Recover overdue receivables and manage clarifications with customers to resolve any payment disputes. * Process returns, prepare payment supplements, and request credit notes as needed. * Analyze fixed discounts and promotions applied to financial transactions and ensure their accuracy. * Apply customer payments received and manage collections effectively through various communication channels. **Position Requirements:** * Bachelor’s degree in Accounting, Economics, Business Administration, Finance, or a related field. * Prior experience in credit and collections roles, preferably within the retail sector. * Strong analytical ability. * Solid knowledge of collections and customer negotiation processes. * Ability to prepare collections-related reports and perform account reconciliations. * Capability to effectively manage and recover overdue receivables. * Excellent communication and negotiation skills. * Detail-oriented and able to work under pressure in a dynamic environment. **Benefits:** * Benefits exceeding statutory requirements. * Support for continuous professional development (educational scholarships). * Ongoing training and growth opportunities. * Employee discount on Tramontina products. * Discounts and preferential pricing through commercial partnerships. * Medical leave, maternity, paternity, pregnancy, and lactation leave. * Free parking. * Major medical expense insurance. * Complimentary uniforms. **Location:** Corporate office, Huixquilucan, Mexico. **Work Modality:** On-site. **Working Hours:** Monday to Friday, 8:00 AM – 5:00 PM. **Salary:** $11,000\.00 to $13,000\.00 per month. Employment Type: Full-time, Indefinite-term contract Salary: $11,000\.00 \- $13,000\.00 per month Benefits: * Educational support * Discounts and preferential pricing * Sick days * Company parking * Free parking * Major medical expense insurance * Complimentary uniforms Application Question(s): * Please briefly describe your experience as a Collections Analyst Work Location: On-site employment