Telephone and Counter Customer Service

Description

Position Summary: We are seeking a counter and floor customer service executive or advisor for a leading pharmaceutical company specializing in the marketing of medications, with a focus on telephone and digital customer support. Key Highlights: 1. Professional growth opportunities in a booming sector. 2. Collaboration, teamwork, and an excellent working environment. 3. Stability, financial strength, and work-life balance. **IT Recruitment seeks Telephone and Counter Customer Service in Coyoacán, Mexico City** ------------------------------------------------------------------------------------------------- **Who We Are** * A leading Mexican pharmaceutical company specializing in the marketing, distribution, and sale of medications for infertility and assisted reproduction treatments, with year-on-year growth; we aim to deliver differentiation and value to families across Mexico. Currently, we are seeking a counter and floor customer service executive or advisor for our headquarters office located in Coyoacán. **Why Join Us?** We focus on people and their professional development, offering strong leadership support and an outstanding work environment, as well as commitment to work-life balance. With us, you will have the opportunity to: * Collaborate, work in teams, and pursue real growth opportunities. * Enjoy stability and financial strength. * Gain extensive learning experience in a rapidly growing sector. **Our Offer** * **Monthly Salary:** MXN 12,000 net, direct employment contract, statutory benefits. (3-month probationary period) * **Working Hours:** Monday to Friday, 10:00 a.m. – 7:00 p.m.; Saturday, 9:00 a.m. – 6:00 p.m. * **Work Location:** Av. Miguel Ángel de Quevedo, Col. Villa Coyoacán (10 minutes from Miguel Ángel de Quevedo Metro Station, Green Line) **What We Are Looking For** * Minimum 2 years’ experience in: telemarketing, call centers, sales executives, commercial executives, commercial advisors, floor service, counter service, or customer service. * Prior experience in the pharmaceutical sector, pharmacies, clinics, or similar settings. Strong interest in customer service and counter sales. * Minimum 2 years’ experience handling incoming telephone calls and digital channels (chat, social media, email). Preparing quotations and orders; tracking local and international order deliveries. * Minimum 2 years’ experience in counter customer service, dispensing medications at the counter, and recording all activities related to medication sales. * 1–2 years’ experience in administrative management using SAE or similar systems for order and sales entry (Point-of-Sale systems—PoS, TPV, etc.), such as Microsip, Tigo, etc.; invoicing (system registration and CFDI/XML generation); and counter collections or credit and payment follow-up. * Preparation of performance reports and metrics (sales, invoicing, collections, etc.). * Basic knowledge of Microsoft Office. **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Customer Service **Industry:** Pharmaceuticals **Skills:** * Customer service and sales * Invoicing and collections recovery * Counter medication collections * TPV, payments, orders, service * Chat, delivery routes, social media *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69a78a6b6600003100330e99\&source\=indeed*