NOC/MESA N2

Description

Job Summary: We are seeking a Systems/Telecommunications Engineer for N2 support, specializing in fault diagnosis, infrastructure change implementation, and perimeter security management. Key Highlights: 1. Second-level (N2) support experience in network environments. 2. Management and optimization in Network Operations Centers (NOC). 3. Advanced perimeter security administration. Category: Information Technology \- Systems Subcategory: Networks \- Telecommunications Minimum Required Education: University degree Details Employment Type: Indefinite-term contract Work Schedule: Full-time Work Location: On-site Systems, Telecommunications, or related engineering graduate with verifiable second-level (N2\) support experience in network environments. Specialized in deep fault diagnosis, infrastructure change implementation, and technical management of perimeter security incidents. **TECHNICAL SKILLS** * Management and optimization in Network Operations Centers (NOC). * Resolution of complex incidents and escalations via ITSM tools. * Advanced perimeter security administration (Firewall policies, IPsec/SSL VPNs, IPS/IDS). * Layer 2 and 3 network fault diagnosis (traffic analysis, routing protocols, latency troubleshooting). * Configuration and deployment of network and security devices (Fortinet, Cisco, etc.). * Development of engineering technical documentation and network diagrams. * Extensive experience with Fortinet and Sophos * Experience in dynamic routing and SD\-WAN **SOFT SKILLS** * Strong customer orientation and technical leadership. * Assertive communication skills for escalations. * Focus on continuous improvement and automation. * Analytical capability under pressure and sound decision-making. * Availability for rotating shifts and emergency response. **DESIRED CERTIFICATIONS** * **Fortinet NSE 4** (Mandatory or final-stage completion). * **CCNA** or equivalent certification. **RESPONSIBILITIES** * Handle and resolve technical escalations from the Service Desk. * Execute maintenance windows and infrastructure changes. * Configure thresholds and dashboards in Nagios and Zabbix. * Document solutions. * Perform root cause analysis and generate executive availability reports. * Ensure strict adherence to SLAs for critical customers. * Schedule flexibility Job Type: Full-time, Indefinite-term Salary: $15,000\.00 \- $16,000\.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone Education: * Incomplete or ongoing higher technical education (Desirable) Experience: * Technical support: 1 year (Mandatory) Language: * English (Desirable) Work Location: On-site employment