**Location:** Monterrey, Nuevo León (in-person) **Compensation:** **$50,000 MXN monthly + performance-based variable (commissions)** **Position Type:** Full-time | Managerial-operational role (clinic + operations + leadership) **Reports to:** General Manager **Who We Are** We are a growing pet health and wellness center focused on quality medicine, flawless operations, and excellence in experience for our patients and their caregivers. **Purpose of the Role** To lead the medical and administrative operations of the unit, ensuring consistent clinical standards, a well-aligned and effectively managed team, and an outstanding experience. **What You’ll Do** You will be the unit’s health leader: you’ll handle clinical cases, ensure protocol compliance, manage the team, and oversee unit health operations (scheduling, inventory, workflow, quality, and compliance). You’ll have autonomy to operate with discipline and drive, focused on measurable outcomes. **Scope and Key Responsibilities** **1) Medical Operations and Clinical Quality** * Supervise and actively participate in **consultations, diagnoses, and treatments**. * Ensure compliance with **medical protocols, biosafety, and good clinical practices**. * Guarantee **complete and accurate clinical records**. * Supervise proper use of **medications, supplies, and medical equipment**. **2) Team Leadership and Management** * Coordinate, train, and supervise medical and support staff. * Assign **roles, shifts, and responsibilities** with operational clarity. * Evaluate performance, provide feedback, and promote professional development. * Foster a culture of **order, ethics, empathy, and medical excellence**. **3) Unit Operational Management** * Ensure the clinic’s daily operations run smoothly. * Supervise medical inventory, expiry date control, and ordering. * Identify opportunities for improvement and implement process adjustments. **4) Customer Experience** * Ensure clear, empathetic, and professional client care. * Handle sensitive or critical situations with clients. * Build trust and long-term relationships. **5) Regulatory Compliance and Control** * Ensure compliance with health and legal regulations. * Maintain documentation required by authorities. * Support internal and external audits as applicable. **Key Performance Indicators (KPIs)** * **Medical quality** and protocol compliance. * **Safety and regulatory compliance**, zero serious incidents. * **Clinical record quality**. * **Continuity** of preventive and chronic care. * **Customer satisfaction** (NPS, clarity of communication). * **Inventory control** and expiry management. * **Retention and development** of medical staff. * **Operational productivity** and team performance. · **Development of health/prevention plans** **Profile and Requirements** **Required** * Licensed **Veterinary Medicine and Animal Science (MVZ) professional**, with **valid professional license**. * **3–5 years** of clinical experience. * High accountability, professional ethics, and sound clinical judgment. * Ability to operate using processes, discipline, and results orientation. **Preferred** * Experience coordinating teams or holding positions of responsibility. * Experience in veterinary clinics/hospitals or comprehensive pet care centers. * Comfort with metrics, dashboards, and continuous improvement. **Key Skills** * Leadership and decision-making. * Clear communication with clients and team members. * Organization, follow-up, and execution. * Results orientation with a growth mindset. **What We Offer** * **Truly autonomous role**: you lead the unit as the fully accountable head (clinical + operations). * **Career and growth**: opportunity to advance into leadership roles across other units. * **Culture of excellence**: protocols, order, quality, and continuous improvement. * **Performance-based variable pay**: commissions tied to unit results. Position Type: Full-time Salary: $50,000.00 per month Workplace: In-person employment