Job Summary: We are seeking a Call Center Supervisor to lead the team, monitor advisors, validate goals, and prepare reports while maintaining a healthy work environment. Key Highlights: 1. Leadership in daily staff supervision and management of the assigned area. 2. Opportunity to implement strategies for staff retention. 3. Focus on feedback and advisor development. **3HR Consultores is seeking a Call Center Supervisor in Cuauhtémoc, Mexico City** ----------------------------------------------------------------------------------- A call center company is looking for: **Call Center Supervisor** *To supervise daily operations, the assigned area, and staff performance.* **REQUIREMENTS:** * Bachelor’s degree (incomplete) or currently pursuing studies in Economics/Administration, Marketing, International Relations, or related fields. * Minimum 2–3 years of experience in a similar role. * Experience monitoring sales of Consubanco products (desirable). * Experience managing personnel. * Strong verbal communication and negotiation skills. * Decision-making ability. * Effective communication skills. * High frustration tolerance. * Good spelling and writing skills. * Predictive dialer management experience. * Proficiency in Microsoft Office. **RESPONSIBILITIES:** * Monitoring and assisting operational advisors to ensure proper closures. * Providing feedback to direct reports. * Reviewing daily prospect lists. * Validating goal achievement. * Preparing weekly reports. * Maintaining a healthy work environment. * Implementing strategies to reduce staff turnover. **WE OFFER:** * Monthly gross salary of $13,000 + tiered commissions based on credits placed and closed by your team. **WORK SCHEDULE AND LOCATION:** * Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM (twice per month). * Location: Roma Norte. **Desired Education Level:** Higher education — incomplete. **Desired Experience Level:** Expert level. **Departmental Function:** Commercial / Sales. **Industry:** Call Centers / Telemarketing. *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69780e894000003c0097e52c\&source\=indeed*