Summary: Are you ready to take flight in a dynamic, fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, our core values—Demonstrate You Care, Do the Right Thing, and Win as a Team—guide everything we do. We are currently seeking dedicated individuals who align with these values to join our teams across multiple locations worldwide. **Job Summary** Assist and support all passengers throughout their boarding, embarkation, and disembarkation processes. **Your Responsibilities:** Assistance and Appearance* Report punctually for assigned duties. * Request assignments from your supervisor. * Coordinate and assist with transportation of equipment and documentation. Document and Flight Information Review* Verify boarding gate assignments, first-class vouchers, and any other supplementary information provided by the supervisor or airline representative. * Attend pre-flight briefings attentively. Counter Opening* Arrive at counters within the timeframe required by the client prior to aircraft arrival. * Ensure counters are clean and ready to commence check-in. * Confirm availability of necessary documentation to begin check-in. * When applicable, place airline- and aviation authority-mandated notices and/or information on the counter. Check-in* Verify passenger documentation per airline policies. * Assign seats using automated systems or manually. * Weigh baggage and apply applicable excess baggage charges per airline policy if overweight. * Issue boarding passes and baggage tags. * Execute the entire check-in process efficiently. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline policy. * Safeguard funds resulting from ticket sales and other airline-related collections. Disembarkation* Verify availability of disembarkation belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, trolleys, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Verify availability of required documentation and equipment from both the client and airline for boarding operations. * Initiate boarding at the time specified by the client, making appropriate announcements. * Implement applicable security procedures. * Keep stakeholders informed about boarding closure progress and other relevant information. Flight Closure* Close the flight within the timeframe stipulated by the client. * Notify lounge staff of any last-minute passengers. * Apply security procedures for passengers who fail to board. * Generate required reports and documentation for submission to the supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum two years’ experience in passenger service or customer care. * Intermediate-to-advanced level of English proficiency. * Flexibility to accommodate varying shift schedules. * Excellent communication skills, ability to work under pressure, and a strong service-oriented attitude. **What We Offer*** Market-competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.