Operations Specialist

Description

Summary: This Operations Specialist role focuses on managing day-to-day workforce operations, ensuring smooth shift scheduling, worker activity, and real-time issue resolution on a live platform. Highlights: 1. Manage end-to-end shift scheduling and workforce coordination. 2. Resolve real-time attendance issues and last-minute changes. 3. Identify recurring issues and suggest process improvements. **Operations Specialist (Remote – Colombia, US Hours)****Full\-Time \| Remote** **About the Role** Pavago is hiring on behalf of a client seeking an **Operations Specialist** to manage day\-to\-day workforce operations on a live scheduling platform. This role is responsible for ensuring **shifts are filled, workers are active, and daily operations run smoothly.** You will oversee the full shift lifecycle — from onboarding professionals to handling real\-time attendance issues and last\-minute changes. **Responsibilities*** Manage **shift scheduling and workforce coordination** end\-to\-end * Respond to client shift requests and ensure timely coverage * Assign workers and confirm availability and attendance * Monitor attendance, clock\-ins, and shift activity * Handle **no\-shows, late arrivals, and last\-minute changes** * Secure replacements quickly to avoid disruptions * Communicate with clients and on\-site managers to resolve issues * Keep systems, trackers, and documentation up to date * Identify recurring issues and suggest process improvements **Requirements*** 2\+ years of experience in: * + Operations + Staffing / Workforce Coordination + Scheduling or similar roles * Strong English communication skills (spoken and written) * Ability to work **US hours** * Strong organizational and multitasking skills * Comfortable using digital tools and platforms * Reliable internet connection and computer setup **Nice to Have*** Experience with staffing platforms or marketplaces * Background in shift\-based or on\-demand workforce environments * Experience tracking attendance or operational KPIs * Exposure to process improvement initiatives **What You’ll Be Doing Daily*** Reviewing and assigning shift requests * Confirming worker attendance * Monitoring live shifts and resolving issues * Coordinating replacements when needed * Communicating with workers and clients * Updating systems and tracking outcomes **KPIs*** Shift fill rate and time\-to\-fill * Attendance rate and no\-show reduction * Response time to client requests * Resolution time for operational issues * Accuracy of system updates **Interview Process*** Initial Phone Screen * Video Interview * Scenario\-Based Interview * Client Interview * Offer \#LI\-AG1