Position Summary: Ensure workshop productivity and repair quality by managing teams and optimizing processes to meet management objectives. Key Highlights: 1. Lead and coordinate work teams in a dynamic automotive environment. 2. Optimize workshop processes and ensure repair quality. 3. Motivated by challenging tasks requiring in-depth analysis. **General Objective:** Ensure workshop productivity as well as quality in performed repairs or services, thereby contributing to the achievement of management-defined objectives. **Education Level:** Completed Automotive Technical Program. **Knowledge:** Implementation of work processes, control and tracking tools, tools for information analysis and problem solving, computer equipment operation, Office software suite (Excel – intermediate level, Word – intermediate level, Outlook), internet navigation. **Experience:** At least 1 year managing work teams. **Expected Behaviors:** Objective, analytical, calm, stable, and persevering in approaching tasks. Works effectively in one-on-one interactions, in groups, and in small work teams. Guides others based on knowledge and experience rather than natural charisma. Works effectively independently on planning, reflection, and problem-solving tasks. An open-minded individual willing to act autonomously, with little or no direction or guidance from others. Motivated by difficult and challenging tasks requiring thorough analysis. **Main Responsibilities:** * Workshop Planning: Calculate workshop capacity by type of work it can handle, determining optimal allocation of available resources. Identify ongoing jobs and consider them when updating workshop capacity. Account for scheduled appointments to determine remaining capacity for walk-in customers. * Reserve vehicle repairs in the electronic and/or manual Magnetoplan system, specifying assigned technician, type of work, and required repair time. * Coordinate, guide, and supervise workshop staff’s work while maintaining discipline and a positive working environment. * Coordinate support from Master Technician / Diagnostic Technician to Service Technicians for complex repairs or when difficulties arise during repairs. **Manage complementary diagnostics for** General repairs requiring such diagnostics, conducted by the Master Technician / Diagnostic Technician. * Verify and validate repair estimates within the workshop area. * Ensure workshop information systems are used and consulted by technical staff, taking responsibility for job execution and compliance with Service Actions and Campaigns according to instructions outlined in systems and repair manuals provided by the Brand. * Review and approve additional work identified by Service Technicians, and reserve such work in Magnetoplan once authorized by the customer. * Review repair time records for technicians and identify average times required for different operations within each repair, aiming to minimize risks of over- or under-scheduling workshop capacity. * Evaluate and analyze records of productive and unproductive time to optimize staff efficiency and productivity, and promote balanced workshop utilization. * Ensure DISS reports are correctly and timely closed. * Jointly define corrective actions with the Service Manager and Quality Controller to eliminate repeat repairs upon implementation. * Monitor warranty repairs to ensure compliance with VWM standards and obligations assumed by the dealership. * Supervise proper placement of repaired/finished vehicles in their designated areas. * Maintain special and manual tools, diagnostic equipment, and technical literature in operational condition. * Propose career development plans for technicians aligned with their performance and specialization. * Ensure all diagnostic equipment is updated to the latest version communicated by VWM to its Volkswagen dealership network, as well as workshop IT tools (systems and applications). * Conduct periodic inventory of equipment and tools (special and manual) at least once every six months. * Apply procedures and forms to which the dealership committed to VWM for service process compliance according to job responsibilities. * Attend courses and training sessions convened by VWM for dealership network personnel, as well as internal courses provided by the dealership. * Responsible for monitoring compliance with optimal Safety and Hygiene conditions in the Service Workshop. Employment Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Complimentary uniforms * Grocery vouchers Experience: * two: 1 year (Desirable) Work Location: On-site employment