Technical Support for Printers and Multifunctional Devices

Description

Job Summary: We are seeking a Service and Repair Technician for multifunctional devices with experience across multiple brands and networking connectivity knowledge to handle field and remote support tickets. Key Highlights: 1. Proven experience in technical support for printers and multifunctional devices. 2. Extensive knowledge of repairs for various brands of printing equipment. 3. Troubleshooting, remote resolution, and telephone consultations. Printing distributor seeks: **Service and Repair Technician (Multifunctional Devices).** We are looking for Printing Equipment Technicians experienced with the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, among others. Familiarity with these brands is mandatory for hiring, as is knowledge of network connectivity. Requirements: * Proven technical support experience with printers and multifunctional devices. * Higher education certificate / Technical degree in systems, electronics, or related field. * Courses or certifications (Mandatory). * Extensive repair knowledge for printers and multifunctional devices from Sharp, Samsung, HP, Lexmark, and Ricoh. * Flexible schedule and willingness to travel. * Experience using and handling generic consumables. Main Responsibilities: * On-site or field resolution of tickets assigned by the Help Desk. (Hardware, software, and connectivity troubleshooting; delivery of spare parts and consumables; remote troubleshooting; telephone consultations; support for external reports—travel allowances will be provided; equipment rehabilitation; diagnostics; and other related activities). * Tracking and closure of assigned tickets in the Help Desk system. * Maintaining order and organization in report documentation. * Submitting reports/manuals requested by the department head. * When on-site (at government or private institutions), comply with internal rules and programs. * Maintain primary communication with the Help Desk coordinator and direct supervisor. We Offer: * Schedule: Monday to Friday. * Statutory benefits **(IMSS at 100%, year-end bonus, vacation, and vacation premium).** * Additional benefits **(food vouchers, life insurance, and savings fund).** **If you meet the profile, apply through this channel!** Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Life insurance * Food vouchers Workplace: On-site employment