Job Summary: Grupo Son is seeking a Waiter Captain with strong management skills and an obsessive focus on customer satisfaction to supervise and motivate the team. Key Highlights: 1. Lead and train the floor team to deliver exceptional service. 2. Ensure a memorable experience for diners. 3. Drive suggestive selling and increase the average check amount. At **Grupo Son**, we are looking for a **Waiter Captain** with strong management skills and an obsessive focus on customer satisfaction to join our team. We seek someone who not only supervises but also inspires their team to achieve the highest quality standards. **Your Mission:** Guarantee a memorable experience for our diners through operational supervision of the dining room, efficient management of the waitstaff team, and proactive resolution of incidents. **Key Responsibilities:** * **Operational Leadership:** Direct, train, and motivate the floor team to ensure smooth and exceptional service. * **Attention to Detail:** Supervise table setup, cleanliness, and presentation of dishes and beverages. * **Customer Management:** Handle reservations, provide personalized attention to VIP customers, and effectively resolve complaints or critical situations. * **Sales Strategy:** Drive suggestive selling and increase the average check amount. **Ideal Candidate Profile:** * Minimum of 2 years’ proven experience in similar roles (Waiter Captain, Shift Manager, Maître). * **Leadership Skills:** Staff management, shift scheduling, and ability to work under pressure. * In-depth knowledge of service protocols, wines, and mixology (preferred). * Excellent appearance and strong communication skills. **We Offer:** * Base salary + tips. * Statutory benefits. * Opportunities for professional growth and development. * Excellent work environment. **Ready for the challenge?** Send your updated CV to **talentomx@gruposon.com** or contact us via WhatsApp at **5\*5\*4\*4\*8\*3\*0\*0\*0\*3**, subject line: "Waiter Captain". Employment Type: Full-time Salary: $13,000\.00 \- $13,400\.00 per month Benefits: * Dining service Work Location: On-site employment