**Additional Information** **Job Number**25203093 **Job Category**Reservations **Location**The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico, 48354 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Process all room reservations, requests, modifications, and cancellations received by telephone, fax, or email. Identify guests’ reservation needs and determine the appropriate room type. Verify room type and rate availability. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Respond to questions regarding property facilities and services, as well as room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate types of special room reservations (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the code and rate into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; protect guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; thank them with genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to concerns raised by fellow employees. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exceptional blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling—ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate, committed employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll join** an incredible global team, and **you’ll become** your best self.