**Additional Information** **Job Number**25203136 **Job Category**Reservations **Location**Fairfield by Marriott Los Cabos, Avenida Lazaro Cardenas 2709, Cabo San Lucas, Baja California Sur, Mexico, 23453 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, modifications, and cancellations received via telephone, fax, or email. Identify guests’ reservation needs and determine the appropriate room type. Verify room type availability and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions regarding hotel facilities and services, as well as room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate types of special room reservations (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the code and rate into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; safeguard guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to concerns raised by other employees. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Fairfield by Marriott delivers a simple, beautiful stay—no matter where you travel—with over 1,000 locations worldwide. The legacy of our family farm-inspired Marriott heritage inspires a relaxing, reliable experience characterized by warm hospitality—all at an exceptional value. As part of our team, you will uphold the Fairfield Guarantee, our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore employment opportunities that sustain our hotels and uphold our service to the highest standard. By joining Fairfield by Marriott, you become part of Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.