**GULF SERVICES AND BUS COMPANY** **WE ARE SEEKING: OFFICE MANAGER – CAMPECHE** OBJECTIVE: Ensure the execution of processes related to administration, operations, sales, and customer service, as well as compliance with established budgets (in sales, passengers, and/or trips) across all sales points. REQUIREMENTS: * TECHNICAL OR UNIVERSITY DEGREE * AVAILABILITY OF TIME * CASH HANDLING/CASHIERING EXPERIENCE * EXPERIENCE IN THE PASSENGER TRANSPORT INDUSTRY (BUS TERMINAL) — PREFERRED * PROFICIENCY IN MICROSOFT OFFICE SUITE (EXCEL, WORD, POWERPOINT, ETC.) * EXPERIENCE MONITORING AND MEETING KPIs * MINIMUM 1 YEAR OF EXPERIENCE IN A SIMILAR POSITION KEY RESPONSIBILITIES: * OVERSEE COMPLIANCE WITH OPERATIONAL, ADMINISTRATIVE, SALES, AND CUSTOMER SERVICE POLICIES AND PROCESSES * ANALYZE DAILY, WEEKLY, AND MONTHLY SALES PERFORMANCE BY OFFICE, TICKET AGENT, SHIFT, AND BUS RUN * SUPERVISE BOARDING PROCEDURES, SCHEDULES, DOCUMENTATION, PASSENGERS, BAGGAGE, AND OVERALL APPEARANCE AND CLEANLINESS (BUSES AND DRIVERS) * CONDUCT DAILY AUDITS OF BAGGAGE FEES AGAINST ACTUALLY SHIPPED PARCELS, BASED ON AUTHORIZED SHIPPING GUIDES PER OFFICE * MANAGE AND FOLLOW UP ON CUSTOMER COMPLAINTS * IDENTIFY NEEDS FOR PROCESS AND POLICY IMPROVEMENTS AND FACILITATE UPDATES TO SUPPORT CONTINUOUS IMPROVEMENT REQUIRED SKILLS: * ORGANIZATION * PROCESS EXECUTION * PROBLEM SOLVING * EFFECTIVE COMMUNICATION * EMOTIONAL INTELLIGENCE * COMMITMENT * LEADERSHIP * DECISION-MAKING * CUSTOMER-FOCUSED MINDSET WE OFFER: * MONTHLY SALARY OF $9,500 GROSS + MONTHLY SALES INCENTIVE (STARTING AT $2,500 AND ABOVE) * STATUTORY BENEFITS * LIFE INSURANCE * ONE DAY OFF PER WEEK **INTERESTED CANDIDATES MAY APPLY THROUGH THIS PLATFORM AND/OR SEND THEIR RESUME TO 55 6190 2901** Employment type: Full-time Salary: $9,500.00 – $12,000.00 per month Benefits: * Life insurance Experience: * Cash handling: 1 year (Preferred) * Team/Area leadership: 1 year (Preferred) * Bus terminal ticketing knowledge: 1 year (Preferred) Work location: On-site