**Operations Supervisor – Outbound B2B Sales** **Location:** Onsite – Tijuana, MX **Hours of Operation:** 9AM to 8PM PST, Monday to Friday. **Department:** Operations / Sales **About the Role** We are seeking an experienced **Operations Supervisor** to lead an outbound B2B sales team supporting our client merchant acquisition program. This role is responsible for driving sales performance, coaching agents, and ensuring high\-quality, compliant interactions with merchants. **Key Responsibilities** * Lead, coach, and motivate a team of outbound B2B sales agents * Drive achievement of daily, weekly, and monthly sales targets * Monitor and improve key sales KPIs (conversion, revenue, productivity) * Provide real\-time floor support, call monitoring, and coaching * Ensure compliance with client sales policies and quality standards * Manage attendance, adherence, and overall team performance * Support onboarding, ramp\-up, and ongoing development of agents * Prepare and deliver performance reports to Operations Management * Negotiation and cold calling experience. * Other related job duties as needed. **Qualifications** * 2\+ years of supervisory or team lead experience in outbound B2B sales * Proven ability to manage and exceed sales targets * Strong coaching and performance management skills * Strong **numerical and analytical skills**, with the ability to interpret sales data, conversion rates, and revenue metrics * Excellent English communication skills (verbal and written, C1English proficiency) * Experience working with CRM systems and sales reporting tools **Preferred Experience** * Experience supporting similar marketplace platforms * Background in a call center or BPO sales environment * Exposure to SMB or international B2B sales **Skills \& Competencies** * Sales leadership and execution * Data\-driven decision\-making * Strong **math and analytical aptitude** * Strong communication and stakeholder management * Ability to work in a fast\-paced, target\-driven environment **What We Offer** * Competitive salary and performance incentives * Career growth opportunities * Onsite role in a dynamic, results\-driven environment * Opportunity to support a high\-profile global client **Ready to launch your career?** Apply today and join a team that values persistence and high\-quality results! \#TijuanaJobs \#B2BSales \#SalesHiring \#BilingualJobs \#ColdCalling \#Salesforce For any inquiries, please feel free to contact us at **(664\) 391\-1571 or (663\) 214\-8982\.** You can also drop by at one our offices, Zona Centro: https://maps.app.goo.gl/GYZeXC... (https://maps.app.goo.gl/GYZeXCvXxY6hfirWA) Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment! *All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.* *REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.*