Job Summary: Pick and Collect S.A. de C.V. is seeking a WFM Analyst to plan, organize, and optimize call center resources, ensuring operational efficiency and adherence to service level agreements. Key Highlights: 1. On-the-job training and mentoring 2. Collaborative work environment **Pick and Collect S.A. de C.V. is seeking a WFM Analyst located within 10 minutes of Six Flags – Tlalpan, Ciudad de México** ----------------------------------------------------------------------------------------------------------- **What is WFM?** Workforce Management (WFM) is responsible for planning, organizing, and optimizing call center resources to ensure efficient operations and achievement of service level targets. ### **Requirements:** * Minimum of **1 verifiable year of experience in WFM or planning**. * In-depth knowledge of **call center operations**. * Proficiency in **intermediate-to-advanced Excel** (formulas, pivot tables, and data analysis). * Strong analytical skills and results-oriented mindset. ### **What We Offer:** * **Training** and on-the-job mentoring. * **Fixed rest day on Sundays and public holidays**. * **Vacation time and year-end bonus (aguinaldo)** * Collaborative work environment. **Desired Education Level:** High School (Upper Secondary) **Desired Experience Level:** Expert Level **Departmental Function:** Administrative / Secretarial **Industry:** Insurance / Insurance Company **Skills:** * Excel * Analysis * Teamwork *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=697d3d3b6b00003b00f899d0&source=indeed