**Sears is seeking a Customer Service Supervisor in Irapuato Centro – Irapuato, Guanajuato** ------------------------------------------------------------------------------------------- **SEARS IRAPUATO IS SEEKING:** Customer Service Supervisor WE ARE LOOKING FOR TALENT FOR OUR CUSTOMER SERVICE DEPARTMENT! **LOCATION: IRAPUATO CENTRO** **SCHEDULE: FULL-TIME** **RESPONSIBILITIES** * Provide direct customer service, resolving inquiries and questions regarding products, services, promotions, and purchasing processes. * Supervise and coordinate the customer service team, ensuring courteous, prompt, and efficient service. * Process credit applications, verifying documentation and compliance with requirements. * Review and clearly explain account statements to customers in detail. * Manage returns, exchanges, and warranty processes, ensuring adherence to established policies and procedures. * Monitor product availability within the department, supporting inventory control as needed. **REQUIREMENTS:** * Education: Completed high school diploma. * Experience: In customer service departments within retail, banking, call centers, supermarkets, self-service stores, technical support, or related fields. * Key knowledge: Customer service processes, handling complaints and inquiries, credit card processing, etc. * **Schedule availability: Monday through Sunday** **ADDITIONAL BENEFITS BEYOND SALARY:** * Competitive fixed salary * Statutory benefits from day one * $1,200 in food vouchers * $1,200 in savings fund * Guaranteed life insurance * Major medical expense coverage * Employee discounts * Academic scholarships * .... And many more benefits **Apply now! Send us your updated CV in PDF format through this channel; we will contact you shortly. You may also visit SEARS IRAPUATO store directly from 9 a.m. to 5 p.m., Monday through Friday, with your CV, ID, and schedule availability.** **ADDRESS: Guerrero y Córtazar S/N Centro, C.P. 36500 Guanajuato** **Desired education level:** Upper Secondary **Desired experience level:** Mid-level **Departmental function:** Customer service **Industry:** Retail / Retail trade **Skills:** * CUSTOMER SERVICE * CREDIT * RETURNS * WARRANTIES *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=695d79496800004100b24d5c\&source\=indeed*