Job Summary: WhatsApp Contact Executive to manage customer inquiries, provide clear information, and resolve questions professionally. Key Highlights: 1. Agile and efficient management of customer inquiries via WhatsApp. 2. Proactive customer service and results-oriented approach. 3. Providing clear information and resolving questions professionally. **Talentos y Formación is seeking a WhatsApp Contact Executive located within 20 minutes of Boulevard de la Luz \- Tlalpan, Mexico City** ---------------------------------------------------------------------------------------------------------------------------------- ### **Schedule** * Monday to Friday, 8:45 AM to 6:00 PM; Saturday, 8:45 AM to 2:00 PM\. ### **Job Responsibilities** * Manage and follow up on customer inquiries via WhatsApp in an agile and efficient manner. * Provide clear information, resolve questions, and handle requests professionally. * Escalate special or complex cases to the relevant departments. * Maintain courteous, respectful, and solution-focused communication. * Record all interactions and update case statuses in the system. * Follow up by phone until resolution ### **Profile and Requirements** * Customer service experience, preferably in digital channels (verifiable). * Excellent writing, spelling, and written communication skills. * Basic knowledge of digital tools such as WhatsApp Business and CRM. * Analytical and problem-solving abilities, maintaining composure under pressure. * Proactive attitude, customer service orientation, and results-driven mindset. * Completed high school diploma or incomplete bachelor’s degree **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Expert Level **Departmental Function:** Customer Service **Industry:** Insurance / Insurance Company **Skills:** * Proactivity * Attention to Detail * Punctuality *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d1566e3d000040008f07f4\&source\=indeed*