Job Summary: We are seeking an N1 NOC Network Monitoring and Support Analyst to integrate network and security solutions, with experience in Cisco, SonicWall, Fortinet, Aruba, and Ruckus equipment. Key Highlights: 1. Access to certifications and courses from leading brands. 2. Excellent work environment and long-term professional development. 3. Operational freedom to balance professional and personal life. **IT Recruitment seeks an N1 NOC Technical Support Analyst in Iztapalapa, Mexico City** ------------------------------------------------------------------------------------------ **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek an N1 NOC Network Monitoring and Support Analyst with experience across diverse equipment including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, with genuine medium- and long-term career development. * Operational freedom to manage your time and achieve a professional–personal balance. **About Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience — we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct contract), statutory benefits, and extensive training. * **Working hours**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo; Col. Juárez, CDMX **What We Are Looking For?** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to support customers and incidents, service-oriented mindset. First-level support. * On-site first-level technical network support, prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and IT help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms — LAN, WLAN, WAN — via SNMP or ICMP using tools like Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless equipment, and controllers from vendors such as Cisco, SonicWall, Fortinet, Aruba, and Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and related issues). * Basic knowledge of root cause analysis and investigation. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring PRTG SNMP FW WiFi * Access point router switch * LAN WAN WLAN Wireless ticket * Access point network equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6990e7f26000004200a82e3d&source=indeed