**Additional Information** **Job Number**25202420 **Job Category**Rooms & Guest Services Operations **Location**W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico, 11560 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Operate the telephone switchboard to answer calls. Process guest requests for wake-up calls, call identification, and other requests related to making or receiving calls. Inform guests of any messages they have received (e.g., voicemail, email, faxes) and deliver them to their rooms upon request. Answer, record, and process all guest calls, requests, questions, or concerns. Accurately, completely, and legibly receive, record, and relay messages. Enter all guest requests or issues into the computer system, contact the appropriate person or department (e.g., Bell Staff, Housekeeping), and follow up with the guest to ensure their request has been satisfactorily resolved. Provide guests with information regarding room features, hotel amenities, and local points of interest. Assist guests with Internet access. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests in accordance with company standards; anticipate guests’ service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language, and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others and support the team in achieving common goals. Adhere to quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for extended periods of time or throughout the entire work shift. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to awaken curiosity and expand worlds. We are a place to enjoy life. We exist to open doors—and minds. We are constantly inspired by new faces and new experiences. At our core is a harmonious, ever-ready spirit that has made us famous for reinventing luxury standards worldwide. The Whatever/Whenever service is our culture and the service philosophy that brings guests’ passions to life. If you are original, innovative, and always focused on the possibilities the future holds, you are welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.