**Additional Information** **Job Number**25204284 **Job Category**Rooms & Guest Services Operations **Location**Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, 48335 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Assist staff in expediting problematic payments (e.g., issues processing credit cards). Follow up with guests to ensure satisfaction with the resolution of their issues. Process all guest check-ins by confirming reservations, assigning rooms, and delivering and activating room keys. Process all types of payments made, including room charges and payments made in cash, by check, or via debit or credit card. Open accurate accounts for each guest upon check-in (i.e., shared rooms, separate rooms, taxes, incidentals, compensations). Anticipate situations where room availability is exhausted and secure satisfactory alternative accommodations if the hotel cannot accommodate guests with reservations. Block rooms in the computer system and identify specific requests and requirements. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Coordinate with the Housekeeping Department to follow up and ensure rooms are in perfect condition upon guest arrival. Review employee shift logs and daily memo books and document relevant information in the logs. Balance the cash drawer at the start and end of each shift. Balance and submit receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Report accidents, injuries, and unsafe working conditions to the manager; conduct safety trainings and obtain safety certifications. Comply with all company policies and procedures; ensure uniforms and personal appearance are neat and professional; maintain confidentiality of proprietary information. Anticipate guest service needs and fulfill them. Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocol. Cultivate and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent GED certificate. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while maintaining the comfort of the familiar worldwide. As a Marriott Hotels host, you’ll help us uphold our promise of “A Wonderful Hotel Experience, Every Time” through thoughtful, sincere service that anticipates guests’ needs—enhancing this living legacy. With a name synonymous with hospitality worldwide, we’re proud to invite you to explore Marriott Hotels career opportunities. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because when you’re happy, guests are happy too. JW Marriott employees are trusted, innovative, genuine, intuitive, and carry forward the brand’s and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy genuine camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion within a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.