Job Summary: We are seeking a Bilingual Customer Service Agent with a passion for helping people and experience in healthcare to provide exceptional support to patients. Key Highlights: 1. Experience in healthcare and customer service BPO 2. Problem-solving skills, empathy, and patience 3. Ability to work in dynamic environments and as part of a team **CHIHUAHUA BACK OFFICE is seeking a Bilingual Customer Service Agent in Mérida, Yucatán** -------------------------------------------------------------------------------------- Bilingual agent with healthcare experience SOLVO GLOBAL is seeking a Medical Appointment Scheduler in Mérida, Yucatán Freelance Project Available. Position: Customer Service Representative Do you have a passion for helping people and experience in customer service? Join our team and deliver exceptional support to patients, ensuring every inquiry is addressed promptly and accurately. Schedule: Monday to Friday, 7:00 AM–4:00 PM Location: Mérida, Mexico Responsibilities: Answer incoming and outgoing calls to resolve inquiries and requests. Provide accurate information regarding services, medical appointments, and insurance. Document interactions in the CRM system. Collaborate with other departments to resolve complex cases. Meet and exceed performance metrics (handling time, customer satisfaction). Requirements: Advanced English (B2+/C1). Experience in customer service BPO within medical environments. Basic proficiency in CRM systems and computer tools. Problem-solving skills, empathy, and patience. Ability to work in dynamic environments and as part of a team. **Desired Education Level:** High School Diploma **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Support **Industry:** Mental Health Care **Skills:** * Healthcare * Scheduling * Scheduler * Customer Service * Insurance *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=697bddfe5c0000270051b9f4&source=indeed