Customer Service Analyst

Description

Job Summary: We are seeking a proactive Customer Service and Satisfaction Manager to handle inquiries, process orders, resolve post-sales issues, and ensure customer retention. Key Highlights: 1. Manages inquiries, orders, and tracking, and resolves post-sales issues. 2. Focused on customer retention and delivery scheduling. 3. Requires assertive communication, proactivity, and a sense of urgency. Join our team as a Customer Service and Satisfaction Manager! Química Plata is looking for your talent—if you hold a bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or a related field, you are encouraged to apply. Requirements: * Knowledge of invoicing and freight bills * Proficiency in ASPEL SAE * Customer service (telephone and email) * Scheduling deliveries of available products to customers * Minimum 6 months of experience in the field * Assertive communication skills * Proactive attitude * Sense of urgency Key Responsibilities: * Handling inquiries and complaints * Managing orders and tracking * Resolving post\-sales issues * Customer retention and satisfaction surveys * Receiving and registering orders * Setting delivery dates Schedule: Monday to Thursday: 8:00 AM – 6:00 PM Friday: 8:00 AM – 5:00 PM Interested candidates may apply through this channel or send their CV to ap.orihuela@quimicaplata.com Employment Type: Full-time Salary: Starting at $10,000\.00 per month Benefits: * Sick leave days * Flexible working hours * Discounted cafeteria service * Free uniforms * Additional vacation days or paid leave * Grocery vouchers Education: * Incomplete or ongoing bachelor’s degree (Preferred) Experience: * Customer service: 2 years (Preferred) Work Location: On-site employment