Position Summary: Química Plata is seeking a proactive Customer Service and Satisfaction Manager to handle orders, inquiries, claims, and post-sales retention, with an emphasis on assertive communication. Key Highlights: 1. Key role in managing customer satisfaction and service. 2. Responsibilities in order management, claims handling, and customer retention. 3. Opportunity to apply communication skills and proactivity. Join our team as a Customer Service and Satisfaction Manager! Química Plata is looking for your talent—if you hold a bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or a related field, you are encouraged to apply. Requirements: * Knowledge of invoicing and Carta Porte documentation * Proficiency in ASPEL SAE * Customer service (telephone and email) * Scheduling deliveries of available products to customers * Minimum 6 months of experience in this area * Assertive communication skills * Proactive attitude * Sense of urgency Main Responsibilities: * Handling inquiries and claims * Order management and tracking * Post\-sales problem resolution * Customer retention and satisfaction surveys * Receiving and registering orders * Setting delivery dates Work Schedule: Monday to Thursday: 8:00 AM – 6:00 PM Friday: 8:00 AM – 5:00 PM Interested candidates may apply through this channel or send their CV to ap.orihuela@quimicaplata.com Job Type: Full-time Salary: Starting at $10,000\.00 per month Benefits: * Sick leave days * Flexible working hours * Discounted cafeteria service * Free uniforms * Additional vacation days or paid leave * Grocery vouchers Education: * Incomplete or ongoing bachelor’s degree (Preferred) Experience: * Customer service: 2 years (Preferred) Work Location: On-site employment