The Retention Concierge Advisor is responsible for placing vehicles through buyback programs and Replacement Value schemes, with the objective of recovering customers who have experienced a Total Loss incident. Their role focuses on meeting the service levels and sales volumes established by the Concierge Claims department, delivering personalized attention and commercial advisory throughout the entire process. **Responsibilities:** * Proactively identify new sales opportunities. * Follow up on vehicle placements via buyback and Replacement Value programs. * Negotiate and close commercial agreements with customers. * Effectively manage complaints or objections. * Meet established service levels and sales targets. * Collaborate with the Concierge Claims team to identify eligible customers and coordinate the retention process. **Skills:** * Commercial and negotiation skills. * Ability to identify sales opportunities and develop customized solutions. * Proficiency in Office tools (Excel, Word, Outlook, PowerPoint). * Effective communication and customer orientation. * Teamwork and results-oriented mindset. **Experience:** * Minimum 1 year of experience in sales, customer service, or commercial roles. * Experience in the automotive, insurance, or claims sectors is desirable. * Experience in negotiation and closing sales. * **Basic knowledge:** * Familiarity with Office tools (Excel, Word, Outlook, PowerPoint) is desirable. * Analytical profile, with high concentration and perceptual skills. * Commercial skills focused on developing customized solutions and teamwork. **Specific courses/certifications:** * Certifications in sales, customer service, or negotiation (desirable). * Knowledge of financial and insurance systems. * Basic English (minimum TOEIC score of 300). **Professional Education:** * Completed or incomplete higher education in Economics, Administration, Business, or related fields. **Working Hours:** * Monday to Friday: 2:00 p.m. to 2:00 p.m. * Saturdays: 9:00 a.m. to 2:00 p.m. **Competencies:** * Customer service experience * Sales experience * Results-oriented * Communication skills * Teamwork * Proactive What to Expect at Nissan: Professional growth and continuous learning opportunities: Benefit from diverse career paths, interdepartmental mobility, and innovative learning platforms. Enhance your skills through seminars and leadership training while playing a vital role in shaping the future of mobility. From day one, you’ll receive support to tackle challenges and contribute impactful solutions across our organization. Compensation: Nissan offers a comprehensive benefits package designed to support employee well-being and success, with offerings varying by location and role. Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) hires based solely on candidates’ fit for the job requirements, without distinction or discrimination due to gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or other opinions, national or social origin, economic position, birth, or any other condition. By applying for this position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in this role—including, but not limited to, proprietary information, financial data, and other protected assets. Nissan Mexicana and its subsidiaries guarantee confidentiality and full compliance with all legal requirements regarding the use of such information. By applying for this position, you consent to this verification. NISSAN FOR ALL People are our most valuable resource, and diversity and inclusion are essential to maximizing each team member’s potential. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to building a culture where everyone feels included, respected, valued, and heard. At Nissan, we value inclusion across all areas of our business and strive to reflect the diversity of our customer base and the communities we serve. Join us in our commitment to diversity and inclusion. THIS IS NISSAN: https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa Aguascalientes Aguascalientes Mexico